Known Issue: iOS 27 Camera access

Incident Report for Vouched

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 29, 2026 - 14:52 PDT

Investigating

Early customer data suggests our primary scanning solution, when running through the JSPlugin, may not work reliably on the newly released iOS 27. About 40-50% of submissions go through, but a higher share of jobs from this operating system are rejected compared to older iOS versions. The overall scan success rate is higher, because users who are unable to capture their ID through our primary solution will fall back to our secondary one. We're working with our provider to fix this and will update this page as our investigation continues.

Posted Sep 14, 2026 - 13:35 PDT

This incident affects: JS Plugin.