Known Issue: iOS 27 Camera access
Identified - The issue has been identified and a fix is being implemented.
Sep 29, 2026 - 14:52 PDT
Investigating - Early customer data suggests our primary scanning solution, when running through the JSPlugin, may not work reliably on the newly released iOS 27. About 40-50% of submissions go through, but a higher share of jobs from this operating system are rejected compared to older iOS versions. The overall scan success rate is higher, because users who are unable to capture their ID through our primary solution will fall back to our secondary one. We're working with our provider to fix this and will update this page as our investigation continues.
Sep 14, 2026 - 13:35 PDT

About This Site

This page provides status information on the services that are part of Vouched. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support.

Uptime over the past 90 days. View historical uptime.
API Operational
Management Portal Operational
JS Plugin Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Global Latency
Fetching
API Global Errors
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Oct 11, 2026

Scheduled Maintenance - Private SSN and DOB APIs
Completed - The scheduled maintenance has been completed.
Oct 11, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 01:00 PDT
Scheduled - During this period a data provider will be conducting essential maintenance work and anticipates there will be temporary outages. Consequently, our Private SSN and DOB verification services will have temporary outages, possibly as much as 20-30 minutes during this period. Any Private SSN and DOB verifications requested during this period may be delayed or not processed.

We apologize for any inconvenience this may cause and appreciate your patience during this period.
We recommend planning your verification processes accordingly, considering the outage time frame mentioned above. If possible, we encourage you to schedule any critical verifications outside of this maintenance window to avoid any inconvenience.
Sep 2, 16:00 PDT

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Scheduled Maintenance - Private SSN and DOB APIs
Completed - The scheduled maintenance has been completed.
Oct 8, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 01:00 PDT
Scheduled - During this period a data provider will be conducting essential maintenance work and anticipates there will be temporary outages. Consequently, our Private SSN and DOB verification services will have temporary outages, possibly as much as 20-30 minutes during this period. Any Private SSN and DOB verifications requested during this period may be delayed or not processed.

We apologize for any inconvenience this may cause and appreciate your patience during this period.
We recommend planning your verification processes accordingly, considering the outage time frame mentioned above. If possible, we encourage you to schedule any critical verifications outside of this maintenance window to avoid any inconvenience.
Oct 2, 15:12 PDT

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Increase in Rejection Rates due to ID Data Extraction
Resolved - This incident has been resolved.
Oct 1, 12:55 PDT
Identified - We identified an issue with a data provider as the cause and will continue to investigate.
Oct 1, 12:12 PDT
Investigating - We are currently investigating an increase in rejection rates related to ID data extraction.
Oct 1, 11:45 PDT

Sep 30, 2026

No incidents reported.

Sep 29, 2026

Unresolved incident: Known Issue: iOS 27 Camera access.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

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